Terms & Conditions & Privacy Policy

TERMS AND CONDITIONS

CANCELLATION POLICY

You have the right to cancel this contract within 14 days (the trial period) without giving any reason. The trial period will expire after 14 days after the contract is signed. To cancel lessons, you must contact your teacher. To cancel this contract during the trial period you must send your communication concerning your exercise of the right to cancel before the trial period has expired. To do so, you must contact your teacher either by text or email. If you have paid in block and wish to cancel your lessons during the 14 day trial period, all lessons will be reimbursed without undue delay, and no later than 14 days after cancellation. One month’s written notice must be given in order to terminate lessons with the music school. During this time, fees will continue to be payable, whether or not lessons are received. If you have paid in block and wish to cancel your lessons during the 14 day trial period, all lessons will be reimbursed without undue delay, and no later than 14 days after cancellation. 

​MISSED LESSONS

24-hour notice must be given if lessons need to be cancelled. If the student fails to give notice, the lesson shall be paid for. If the appropriate prior notice is given, the lesson will be caught up by your teacher or a suitable substitute will be arranged with the school and/or teacher.​

PAYMENT – CLASSES

The following classes are priced at £9 per session/£8 per session with a discount:  MUSICAL TOTS and MUSICAL MAESTROS. All other classes are priced at £9.50 per session/£8.50 per session with a discount. A deposit of £20 is required to secure your space in the class. You have a right to cancel within 14 days of making the deposit payment. The remaining block cost is then due on the first day the pupil attends class. If circumstances develop which mean the pupil is unable to attend the class, it is at the discretion of the school whether or not the fees can be put towards a different class or block. The discount price applies to those booking more than one class or a 1 to 1 lesson and a class. 

​PAYMENT – ONE-TO-ONES

Private one-to-ones are currently priced at £64 per month for four 30 minute lessons or £128 for four 1 hour lessons. These monthly payments should be made at the beginning of the month, preferably by direct debit or to the school. These prices are based on 48 lessons being received per annum. Missed lessons must be paid for unless 24-hour notice is given. Lesson rates will be subject to annual review in January or August.

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PRIVACY POLICY

Your personal data – what is it? 

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the “GDPR”)

​Who are we?

Diane Mitchell Music School Ltd. is the data controller (contact details on page 3). This means it decides how your personal data is processed and for what purposes. 

Which data is collected?

The categories of pupil information that the school collects, holds and shares include the following:

  • Personal information – e.g. names, pupil numbers and addresses

  • Attendance information – e.g. number of lessons received

  • Relevant medical information

Whilst the majority of the personal data you provide to the school is mandatory, some is provided on a voluntary basis. When collecting data, the school will inform you whether you are required to provide this data or if your consent is needed. Where consent is required, the school will provide you with specific and explicit information with regards to the reasons the data is being collected and how the data will be used.​

How do we process your personal data? 

  • Diane Mitchell Music School Ltd. complies with its obligations under the GDPR by keeping personal data up to date; 

  • by storing and destroying it securely; by not collecting or retaining excessive amounts of data; 

  • by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. We use your personal data for the following purposes: – (examples shown below)

    • To market and promote the interests of the organisation;

    • To contact you in the event of a change to lesson time – e.g. short notice cancellation

    • To manage our self employed contractors;

    • To maintain our own accounts and records. 

    • To operate our online and social media presence.

    • To inform individuals of news, events, activities or services running at through external forums.

What is the legal basis for processing your personal data?

These fall under either article 6 or article 9 – dealt with separately below. 

E.g. Article 6 processing 

  • Consent of the data subject; Wherever required, we will issue consent forms for the processing of general data. 

  • Processing is necessary to protect the vital interests of a data subject or another person; 

  • Processing is necessary for the legitimate interests of the data controller or a third party, except where such interests are overridden by the interests, rights or freedoms of the data subject.  

E.g. Article 9 Processing

  • Explicit consent of the data subject

  • Processing relates to personal data manifestly made public by the data subject;

  • Processing is necessary for reasons of substantial public interest on the basis of EU or Member State law; 

  • Processing is necessary for the reasons of public interest in the area of public health;

Sharing your personal data 

Your personal data will be treated as strictly confidential, and will be shared only with the pupils teacher.

We will only share your data with other third parties outside of the organisation with your consent.

How long do we keep your personal data? 

We keep your personal data for no longer than reasonably necessary for a period of no longer than one year. In some instances we are legally required to keep personal data for longer – we will inform you in such cases.

Your rights and your personal data 

Unless subject to an exemption [under the GDPR], you have the following rights with respect to your personal data: – 

  • The right to request a copy of your personal data which Diane Mitchell Music School Ltd. holds about you; 

  • The right to request that Diane Mitchell Music School Ltd. corrects any personal data if it is found to be inaccurate or out of date;

  • The right to request your personal data is erased where it is no longer necessary for Diane Mitchell Music School Ltd. to retain such data; 

  • The right to request that Diane Mitchell Music School Ltd. provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable.

  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing; 

  • The right to object to the processing of personal data (where applicable).

  • The right to lodge a complaint with the Information Commissioners Office (contact details on page 4).

  • Transfer of Data Abroad If the personal data is to be transferred to countries or territories outside the EU you must include details of how the data will be protected, together with details of how to obtain copies of the relevant safeguards. 

Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. 

Where and whenever necessary, we will seek your prior consent to the new processing. To exercise all relevant rights, queries of complaints please in the first instance, contact us at:

Diane Mitchell Music School Ltd.
Brick Lane Studios
7-9 Weir Street
Paisley
Renfrewshire
PA3 4DW

0141 328 6983

info@dianemitchellmusicschool.co.uk

www.dianemitchellmusicschool.co.uk

​CONSENT

By ticking the Privacy Policy checkbox, you are confirming that you have read this Data Protection Privacy Notice and that you are consenting to Diane Mitchell Music School Ltd. holding and processing your personal data for the following purposes: 

  • Diane Mitchell Music School Ltd. has a legal and legitimate interest to collect and process my/my child’s personal data in order to meet statutory requirements.

  • Diane Mitchell Music School Ltd. may share my data with other bodies as outlined on page 3.

  • Diane Mitchell Music School Ltd. will not share my data to any other third parties without my consent, unless the law requires the school to do so.

  • Diane Mitchell Music School Ltd. will always ask for explicit consent where this is required, and I must provide this consent if I agree to the data being processed.

  • My/my child’s data is retained in-line with the school’s Confidentiality and General Data Protection Regulation (GDPR) policy.

  • My/my child’s rights to accessing details of the processing of the personal data can be requested at any time by contacting the school as above.