Terms & Conditions / Privacy Policy

Terms & Conditions


Our music classes are designed to develop a child’s musicality. Teachers follow a structured curriculum which builds up the child’s musical  knowledge over the course of the school year. We follow Renfrewshire school term times and holidays.  Our class fees are based on a year’s membership and are divided  equally into 10 monthly payments,  including school holidays,  from August to June,  of £48 for all classes. Fees are payable by direct debit via Go Cardless and are non-refundable as the contract you are entering is a commitment for one year. 

When you first join, a deposit of £48 is required to secure your child’s  space and covers the cost of the first 4 classes, giving your child the chance to try out four of choice  to ensure the class is suitable for them. The remaining payments  will then be adjusted pro rata. You will pay the  balance of the fees for the month and a Go Cardless link will be sent for the remaining monthly payments. You also have the option of enrolling for the full year straight away without a trial period in which case the above direct debit fees will be applicable.

Your child may move between classes during the year if the teacher feels that your  child is progressing well or if they feel that  another class would be more suitable. No refunds can be made for missed classes, due to absence or holidays.

Monthly payments not made via Go cardless will incur an additional admin fee of £5 per month.

One to One Lessons

One to one lessons are currently priced at £74 per calendar month for 4 x 30 minute lessons or £148 for 4 x 1 hour lessons. Our discounted rate for families attending more than one class or lesson in the school is £68 per calendar month for 4 x 30 minute lessons or £136 for 4x 1 hour lessons.  After your initial trial lesson or block, you enter into a rolling contract and  payments  should be made in advance on the 1st of each month by standing order. Bank details will be provided. 

These monthly payments include an admin fee of £28 or £22 (discounted rate) to cover room hire, staff costs, advertisement, heating, lighting, and to ensure the smooth running of the business as well as supporting our teachers. 

Monthly Payments not made by a regular standing order will incur an additional admin fee of £3 per month. This is necessary due to the extra administrative cost involved to record and process payments.

You are entitled to 4 half hour lessons or hourly lessons per calendar month.

If your tutor has to cancel a lesson they will ensure that you either receive a catch up at a time suitable for both parties, alternatively they will instruct you to deduct £10 from your next payment in lieu of that lesson.

The remaining £7 or £5.50 is still required to cover admin costs.

If you are unable to attend a lesson and need to rearrange due to holidays or illness , 24hr notice is required to be given to both the teacher directly and to  the Music School. You are allowed a MAXIMUM of 4 catch up lessons annually. 

These catch up lessons should be arranged directly with your teacher.

If your teacher is unable to catch the lessons up,  they will instruct you to deduct £10 from your next payment in lieu of that lesson, the remaining £7 or £5.50 is still required to cover admin costs. 

In a 5 week month, the extra lesson you receive can be used against another month where there may be a holiday that you wish to take. Please arrange this with your teacher. 

Please inform your teacher AND the music school of any holidays you have planned, particularly in July and August, so that they can plan and arrange any make-up lessons or payment deductions.

 Lesson rates will be subject to annual review in January or August.

If you are unable to attend lessons for an extended period of time, you can retain your place with your teacher and in the school by paying the admin fee of £28 or (£22 discounted) per month. 

4 weeks written notice to the music school, is required to terminate lessons.

Cancellation Policy

You have the right to cancel lessons or classes, by giving 4 weeks written notice to both your teacher and to  the Music School, by letter or email. During the month’s notice, fees will continue to be payable, whether or not lessons are received.

Privacy Policy

Your personal data – what is it? 

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the “GDPR”)​

Who are we?

Diane Mitchell Music School Ltd. is the data controller (contact details on page 3). This means it decides how your personal data is processed and for what purposes. 

Which data is collected?

The categories of pupil information that the school collects, holds and shares include the following:

  • Personal information – e.g. names, pupil numbers and addresses
  • Attendance information – e.g. number of lessons received
  • Relevant medical information

Whilst the majority of the personal data you provide to the school is mandatory, some is provided on a voluntary basis. When collecting data, the school will inform you whether you are required to provide this data or if your consent is needed. Where consent is required, the school will provide you with specific and explicit information with regards to the reasons the data is being collected and how the data will be used.​

How do we process your personal data? 

  • Diane Mitchell Music School Ltd. complies with its obligations under the GDPR by keeping personal data up to date; 
  • by storing and destroying it securely; by not collecting or retaining excessive amounts of data; 
  • by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. We use your personal data for the following purposes: – (examples shown below)
    • To market and promote the interests of the organisation;
    • To contact you in the event of a change to lesson time – e.g. short notice cancellation
    • To manage our self employed contractors;
    • To maintain our own accounts and records. 
    • To operate our online and social media presence.
    • To inform individuals of news, events, activities or services running through external forums.

What is the legal basis for processing your personal data?

These fall under either article 6 or article 9 – dealt with separately below. 

e.g. Article 6 processing 

  • Consent of the data subject; Wherever required, we will issue consent forms for the processing of general data. 
  • Processing is necessary to protect the vital interests of a data subject or another person; 
  • Processing is necessary for the legitimate interests of the data controller or a third party, except where such interests are overridden by the interests, rights or freedoms of the data subject.  

E.g. Article 9 Processing

  • Explicit consent of the data subject
  • Processing relates to personal data manifestly made public by the data subject;
  • Processing is necessary for reasons of substantial public interest on the basis of EU or Member State law; 
  • Processing is necessary for the reasons of public interest in the area of public health;​

Sharing your personal data

Your personal data will be treated as strictly confidential, and will be shared only with the pupils’ teacher.

We will only share your data with other third parties outside of the organisation with your consent.

How long do we keep your personal data? 

We keep your personal data for no longer than reasonably necessary for a period of no longer than one year. In some instances we are legally required to keep personal data for longer – we will inform you in such cases.

Your rights and your personal data 

Unless subject to an exemption [under the GDPR], you have the following rights with respect to your personal data: – 

  • The right to request a copy of your personal data which Diane Mitchell Music School Ltd. holds about you; 
  • The right to request that Diane Mitchell Music School Ltd. corrects any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary for Diane Mitchell Music School Ltd. to retain such data; 
  • The right to request that Diane Mitchell Music School Ltd. provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable.
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing; 
  • The right to object to the processing of personal data (where applicable).
  • The right to lodge a complaint with the Information Commissioners Office (contact details on page 4).
  • Transfer of Data Abroad If the personal data is to be transferred to countries or territories outside the EU you must include details of how the data will be protected, together with details of how to obtain copies of the relevant safeguards. ​

Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. 

Where and whenever necessary, we will seek your prior consent to the new processing. To exercise all relevant rights, queries of complaints please in the first instance, contact us at:

Diane Mitchell Music School Ltd.
Brick Lane Studios
7-9 Weir Street

0141 328 6983



By ticking the Privacy Policy checkbox, you are confirming that you have read this Data Protection Privacy Notice and that you are consenting to Diane Mitchell Music School Ltd. holding and processing your personal data for the following purposes: 

  • Diane Mitchell Music School Ltd. has a legal and legitimate interest to collect and process my/my child’s personal data in order to meet statutory requirements.
  • Diane Mitchell Music School Ltd. may share my data with other bodies as outlined on page 3.
  • Diane Mitchell Music School Ltd. will not share my data to any other third parties without my consent, unless the law requires the school to do so.
  • Diane Mitchell Music School Ltd. will always ask for explicit consent where this is required, and I must provide this consent if I agree to the data being processed.
  • My/my child’s data is retained in-line with the school’s Confidentiality and General Data Protection Regulation (GDPR) policy.
  • My/my child’s rights to accessing details of the processing of the personal data can be requested at any time by contacting the school as above.